Terms of service

Welcome to The Slan. By accessing our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our services.

1. General Information

These Terms of Service govern the use of our website, products, and services. By visiting our website or placing an order, you agree to comply with these terms and conditions.

We reserve the right to update, modify, or replace any part of these terms at any time without prior notice.

2. Products & Services

  • All products displayed on our website are subject to availability.
  • We strive to display product colors, designs, and dimensions accurately; however, slight variations may occur due to screen settings and handcrafted production.
  • Many of our products are made-to-order or handcrafted, therefore minor finishing variations may naturally occur.

3. Pricing & Payments

  • All prices are listed in the applicable currency shown on the website.
  • Prices may change without prior notice.
  • We reserve the right to refuse or cancel orders in case of pricing errors, suspected fraud, or unauthorized transactions.
  • Payments must be completed through approved payment methods available at checkout.

4. Order Acceptance & Cancellation

  • After placing an order, you will receive an order confirmation email.
  • Order acceptance occurs only after the product is shipped.
  • Orders may be canceled within 12 hours of placing the order.
  • Customized or personalized orders cannot be canceled once production has started.

5. Shipping & Delivery

  • Delivery timelines provided are estimated and may vary due to logistics or customs delays.
  • We are not responsible for delays caused by courier services, customs authorities, natural events, or incorrect customer information.
  • International customers are responsible for customs duties, VAT, or import taxes where applicable.

Please refer to our Shipping Policy for more details.

6. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

We reserve the right to deny returns that do not meet our return eligibility conditions.

7. Intellectual Property

All content on this website, including:

  • logos,
  • product designs,
  • images,
  • graphics,
  • text,
  • and branding

is the intellectual property of The Slan and may not be copied, reproduced, or used without written permission.

8. User Conduct

You agree not to:

  • use the website for unlawful purposes,
  • attempt unauthorized access to our systems,
  • distribute harmful software or malicious code,
  • or misuse our content or services.

9. Limitation of Liability

To the maximum extent permitted by law, The Slan shall not be liable for:

  • indirect or incidental damages,
  • delivery delays,
  • loss of profits,
  • or damages arising from misuse of products.

Our maximum liability shall not exceed the amount paid for the purchased product.

10. Privacy

Your use of our website is also governed by our Privacy Policy. By using our services, you agree to the collection and use of information in accordance with our policies.

11. Governing Law

India

For customers in India, these terms shall be governed by and interpreted under the laws of India.

European Countries

For customers in European countries, applicable local consumer protection laws will also apply where required.